Here’s How We Help
We Can Help
Founded in 2005, SpiderSavvy provides professional WordPress support and maintenance services including 24/7 security monitoring, off-site backups, weekly updates to WordPress core, themes, and plugins, custom development, and WordPress support.
WordPress has made it easier than ever to create and run a successful website. However, the WordPress platform can still be very technical for the novice site owner, especially when it comes to backups, security, and performance.
Many websites go unattended for months – even years – allowing for outdated content, broken links, and vulnerable plugins to decrease effectiveness and erode credibility with customers. No matter how wonderful your website is, no site is immune to time. Our plans are designed to make sure that the basics are in working order so that your customers always see a professional, user-friendly, working website.
SpiderSavvy Supports Sites Of All Sizes
Basic
- Encrypted Off-Site Backups
- WordPress Core Updates
- Theme/Plugin Updates
- 24/7 Security Monitoring
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Standard
- Encrypted Off-Site Backups
- WordPress Core Updates
- Theme/Plugin Updates
- 24/7 Security Monitoring
- WordPress Performance Optimization
- Weekly Keyword Tracking
- Monthly Backlink Check
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Premium
- Encrypted Off-Site Backups
- WordPress Core Updates
- Theme/Plugin Updates
- 24/7 Security Monitoring
- WordPress Performance Optimization
- Weekly Keyword Tracking
- Monthly Backlink Check
- Website Staging
- 1 Hour Support
If the site breaks and we can fix it immediately (an obvious or known issue) we will immediately fix the issue and send a notification to your account contact email
address.
If the fix is unknown or not immediate, we will roll the site back to the most recent backup (created before the update).
We will spend up to one (1) hour of time fixing/troubleshooting the issue – if we cannot fix within that time, we will give you a time/cost estimate and let you decide if you’d like us to move forward.
Yes – to get all the benefits of our service, we highly recommend the following environment:
- Â LAMP / LEMP Environment preferred
- Windows hosting is not accepted. Please consider switching!
- PHP 5.2 or higher
- MySQL 5.0 or higher
- SFTP and/or SSH capable and enabled
For automated and/or offsite backups you should also have the ability to email, FTP or SFTP to/from the server.
No, you don’t – but we will most likely recommend one of our preferred hosting partners.
Your website is an investment and you should pay for quality hosting. There are a variety of low, medium and high cost hosts we recommend. We’ll help you choose which is right for you and provide a signup link.
If your host does not support any of our recommended backup options or does not meet our minimum requirements for hosting, you may not be eligible to receive all benefits of our service.
WordPress Admin, FTP, and SSH access.
If you are unsure of how to provide us with those details go ahead and sign-up, we will be with you shortly to help get the access we need.
We take great care to ensure security of your personal information, login credentials, and all other information we collect. Further reading can be found at our Terms of Service and Privacy Policy.
This varies from host to host. Sometimes it is also your FTP/SFTP login. Many shared web hosts run CPanel and you can access your login page from www.yourdomain.com/cpanel
It’s also typically included in your welcome email when you first signed up for hosting. If you’re unsure, go to your hosting provider’s home page.
Due to the variable nature of multisite installations, WordPress Multsite is not included in our package. If you have a multisite installation, we can support you through a customized maintenance retainer that suits your needs, performed by our developers.
Do you have a multisite installation? Contact us today to find out more about what we can do for you.
We believe that only Linux should be used for WordPress hosting. :)
Also, Windows hosting would limit some of the services we provide so will be quick to recommend our own WordPress hosting or another provider that we’ve worked with in the past and trust. If you are currently hosting your WordPress site on Windows and would like to move your site into the 21st century we’ll be happy to migrate your site to our servers at no charge.