WordPress Maintenance, Backups, & Security2014-07-21T03:02:20+00:00

Here’s How We Can Help

WordPress Updates

WordPress Updates

Updates can be scary! Let SpiderSavvy handle it for you, and put your focus back your business.

Encrypted Off-Site Backups

Offsite Backups

Frequent backups are your friend. We provide encyrpted offsite backups of your database and file system. That’s called peace of mind!

24/7 Security Monitoring

Security Monitoring

Our partnership with Sucuri guarantees that your WordPress site will be safe and secure with 24/7 monitoring and cleanup.

Website Migrations

Website Migrations

Want to switch hosts? We can migrate your data to one of our trusted hosts without you lifting a finger!

Backlinks Check

Backlinks Check

Backlinks are important to rankings and it’s important to know who’s linking to you! Our Backlinks report will show you!

Website Staging

Website Staging

Making some big changes to your site and need a clone of your site to test those changes on? We can set up a staging site to test, revise, or update without risking the functionality of your live site.

Performance Optimization

Performance Optimization

No one likes a slow site. Leave it to us to turn it up and keep it running fast!

Support

Support

Need to update a page or install a new plugin or theme? We can help with that too!

Keyword Tracking

Keyword Tracking

Stop wondering about how your site is ranking for the keywords you care about it. We’ll collect that information for you and send you a weekly report.

SpiderSavvy Supports Sites Of All Sizes

We Can Help

Founded in 2005, SpiderSavvy provides professional WordPress support and maintenance services including 24/7 security monitoring, off-site backups, weekly updates to WordPress core, themes, and plugins, custom development, and WordPress support.

WordPress has made it easier than ever to create and run a successful website. However, the WordPress platform can still be very technical for the novice site owner, especially when it comes to backups, security, and performance.

Many websites go unattended for months – even years – allowing for outdated content, broken links, and vulnerable plugins to decrease effectiveness and erode credibility with customers. No matter how wonderful your website is, no site is immune to time. Our plans are designed to make sure that the basics are in working order so that your customers always see a professional, user-friendly, working website.

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Offsite Backups

Basic

$2499monthly
  • Encrypted Off-Site Backups
  • WordPress Core Updates
  • Theme/Plugin Updates
  • 24/7 Security Monitoring

Standard

$4999monthly
  • Encrypted Off-Site Backups
  • WordPress Core Updates
  • Theme/Plugin Updates
  • 24/7 Security Monitoring
  • WordPress Performance Optimization
  • Weekly Keyword Tracking
  • Monthly Backlink Check

Premium

$9999monthly
  • Encrypted Off-Site Backups
  • WordPress Core Updates
  • Theme/Plugin Updates
  • 24/7 Security Monitoring
  • WordPress Performance Optimization
  • Weekly Keyword Tracking
  • Monthly Backlink Check
  • Website Staging
  • 1 Hour Support
What happens if my site breaks when you update WordPress or my plugin(s)/theme(s)?2017-01-09T08:32:08+00:00

If the site breaks and we can fix it immediately (an obvious or known issue) we will immediately fix the issue and send a notification to your account contact email
address.

If the fix is unknown or not immediate, we will roll the site back to the most recent backup (created before the update).

We will spend up to one (1) hour of time fixing/troubleshooting the issue – if we cannot fix within that time, we will give you a time/cost estimate and let you decide if you’d like us to move forward.

Are there requirements for my web hosting environment?2017-01-09T08:31:17+00:00

Yes – to get all the benefits of our service, we highly recommend the following environment:

  •  LAMP / LEMP Environment preferred
  • Windows hosting is not accepted. Please consider switching!
  • PHP 5.2 or higher
  • MySQL 5.0 or higher
  • SFTP and/or SSH capable and enabled

For automated and/or offsite backups you should also have the ability to email, FTP or SFTP to/from the server.

Do I have to change web hosting providers?2017-01-09T08:30:21+00:00

No, you don’t – but we will most likely recommend one of our preferred hosting partners.

Your website is an investment and you should pay for quality hosting. There are a variety of low, medium and high cost hosts we recommend. We’ll help you choose which is right for you and provide a signup link.

If your host does not support any of our recommended backup options or does not meet our minimum requirements for hosting, you may not be eligible to receive all benefits of our service.

What do I need to provide in order to use your service?2017-01-09T08:29:45+00:00

WordPress Admin, FTP, and SSH access.

If you are unsure of how to provide us with those details go ahead and sign-up, we will be with you shortly to help get the access we need.

We take great care to ensure security of your personal information, login credentials, and all other information we collect. Further reading can be found at our Terms of Service and Privacy Policy.

How can I find my hosting control panel login?2017-01-09T08:28:14+00:00

This varies from host to host. Sometimes it is also your FTP/SFTP login. Many shared web hosts run CPanel and you can access your login page from www.yourdomain.com/cpanel

It’s also typically included in your welcome email when you first signed up for hosting. If you’re unsure, go to your hosting provider’s home page.

If you’re still unsure, please contact us.
Does SpiderSavvy support multi-site WordPress installs?2017-01-09T08:27:43+00:00

Due to the variable nature of multisite installations, WordPress Multsite is not included in our package. If you have a multisite installation, we can support you through a customized maintenance retainer that suits your needs, performed by our developers.

Do you have a multisite installation? Contact us today to find out more about what we can do for you.

Can I use Windows hosting?2017-01-09T08:13:17+00:00

We believe that only Linux should be used for WordPress hosting. 🙂

Also, Windows hosting would limit some of the services we provide so will be quick to recommend our own WordPress hosting or another provider that we’ve worked with in the past and trust. If you are currently hosting your WordPress site on Windows and would like to move your site into the 21st century we’ll be happy to migrate your site to our servers at no charge.